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Question
A brick-and-mortar organization performs its primary business offline, selling physical products by means of physical agents.
Answer
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A corporate collaboration system is a customer service approach that focuses on building long-term and sustainable customer relationships that add value for the customer and the company.
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An informational Web site provides opportunities for the customers and the business to communicate and share information.
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Business process management (BPM) systems monitor the execution of the business processes so that managers can analyze and change processes in response to data, rather than on just a hunch.
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