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Question
A claim is ________; an adjustment is ________.A) a goodwill message; a means to an end
B) an emotional reaction; a calculated response
C) a formal complaint; a settlement of a claim
D) an informal complaint; an emotional reaction
E) an assertion; a shift in point of view
Answer
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Related questions
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An effective email subject line is very short and describes only the general topic of the message.
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Which one of the following is a planning step in creating effective email messages?
A) following company email guidelines and policies
B) double-checking your recipient list before sending your message
C) creating informative subject lines that clarify the purpose of your message
D) deciding whether to mark your message as "urgent"
E) writing a concise statement of audience needs
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When you're writing email messages in the workplace, remember that business emails
A) require a higher level of quality than personal emails.
B) should never be shorter than one screen.
C) aren't constrained by the rules of grammar, punctuation, and syntax.
D) are the best medium for internal messages, regardless of their content.
E) should be written in the same format as a personal email.
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Internal reports are more likely to be misinterpreted than external reports.
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When outlining the content of your report,
A) it is preferable to use informative headings as opposed to descriptive ones.
B) you should use complex language for all headings.
C) keep in mind that you will have to use this same outline for your final report.
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Q:
When you're preparing a formal work plan, include a ________ to clarify the problem you face and a ________ to describe what you plan to accomplish.
A) statistical analysis; hypothesis
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When you're outlining your report, using ________ requires you to really think through the content, whereas using ________ simply requires you to identify topic areas.
A) prescriptive headings; parallel headings
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The primary purpose of an internal proposal is either to request funds and management support for new projects or to obtain permission to take action on specific projects.
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Explain the three basic categories of analytical business reports and provide at least one example of each type.
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What is the primary difference between a feasibility report and a justification report?
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Whereas troubleshooting reports deal with problems as they occur, failure analysis reports seek to prevent problems before they happen.
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A ________ studies events that happened in the past, with the hope of learning how to avoid similar failures in the future.
A) market analysis report
B) due diligence report
C) failure analysis report
D) feasibility report
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Because of its natural feel and versatility, the ________ approach is generally the most persuasive way to develop an analytical report for skeptical readers.
A) 2 + 2 = 4
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When defining the problems you need to address in an analytical report, ask yourself:
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The structure and navigational flow of all parts of a website is the
A) vertical hierarchy.
B) horizontal division.
C) information architecture.
D) mobile-first strategy.
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Many businesses optimize their website to incorporate a
A) single-dimensional medium.
B) mobile-first strategy.
C) supply and demand strategy.
D) more linear medium.
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Company websites often function as
A) informational reports.
B) business plans.
C) marketing strategies.
D) business models.
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A) project proposal
B) progress report
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A) marketing strategy
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B) sequence.
C) importance.
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Describe how smartphones and tablets have changed the way we collect information for business reports and other communication purposes.
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A) talking pattern of organization
B) topical pattern of organization
C) demonstrative pattern of organization
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A ________ is a logical interpretation of the facts and a ________ suggests an action in response to the facts.
A) paraphrase; quote
B) cause; correlation
C) cross-tabulation; response
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A) primary sources
B) receiver expectation
C) problem statement
D) knowledge management system
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Sources of secondary information include
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B) in-person interviews.
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D) experiments.
E) an online survey designed specifically for your project.