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Question
A client has received some bad news about a prognosis from the physician. When the nurse comes in with medications, the client states in an angry tone, "You"re late; I was just about to call the hospital administrator to complain." The nurse is aware that the client received a disappointing prognosis and understands the behavior as displacement. The nurse is silent for a few moments to let the client collect some thoughts and control any feelings. Which response should the nurse make next?1. "You are really angry at your physician; why don"t you tell the physician how you feel."
2. "You must be really angry at me."
3. "I"m not late if I get this medication to you within thirty minutes of the scheduled time."
4. "I know you heard some bad news today. I wonder if that could be bothering you."
Answer
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