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Question
A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle this complaint?A. Agree that it should not have happened.
B. Admit you made a mistake.
C. Tell the customer what you are going to do about it.
D. Ask the customer to recommend a solution.
Answer
This answer is hidden. It contains 19 characters.
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