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Question
A negative message to a customer should end with:
A. an account of how the problem occurred.
B. a statement restating the problem.
C. clear data about the negative information.
D. explanation of the history of the problem.
E. a positive, forward-looking statement.
Answer
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Related questions
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Which of the following is NOT a common component of visuals and data displays?
A. Labels or legends identifying axis, colors, symbols, and so forth
B. The source of the data, if you obtained it yourself
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In which of the following scenarios would a bar chart be most effective?
A. To depict the amount of cotton grown in different geographical regions of a country
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When you want an audience to be able to identify exact values in a set of data, you should use a:
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B. table.
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Joshua, the new sales manager of a local car dealership, is preparing the quarterly sales report for the cars in his locality. He is trying to decide whether he should use a bar chart or line graph to supplement his discussion in the report. Which guideline for creating effective visuals and data displays is Joshua following in this scenario?
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E. Be accurate and ethical.
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Elena, a sales manager, is required to present the annual sales report for her product at the next month's senior management meeting. Before creating the visual for the report, she is making sure that no information is missing from key locations or demographic areas. Which guideline for creating effective visuals and data displays is Elena following in this scenario?
A. Follow the conventions for designing typical visuals.
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C. Be sure the visual is ethical.
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Audiences remember the labels on a graph or chart far better than they remember the shape of the visual.
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To show correlations, use a map, a pie chart, or a Gantt chart.
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List the three things that a good purpose statement should clarify.
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Information plus analysis
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The passing off of the words or ideas of others as your own is called _____.
A. plagiarism
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C. abstraction
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C. focus group
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_____ follow up an original question to get at specific aspects of a topic.
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B. Probes
C. Situational questions
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E. Rhetorical questions
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Explain the 1-2-3 pattern of organizing information with the help of an example.
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Practicing a speech out loud will:
A. help you avoid unintentional negatives.
B. increase the number of filler sounds in your speech.
C. help you focus on the words and not the emotions you wish to communicate to your audience.
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E. help you work on transitions that move your speech from one point to the next.
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Which of the following is true of using notes in an oral presentation?
A. You should use key phrases in your notes to help you if you go blank during your presentation.
B. While delivering your presentation, you should focus most of your attention on your notes.
C. While delivering your presentation, you should direct your gaze at the screen and not the audience.
D. While delivering your presentation, you should hold your note cards very low, so that the audience cannot view them.
E. You should prepare your notes so that you can read directly from them during the presentation.