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Question
A nonfamily employee of a family business complains that the recent promotion of a family member was unfair. The owner should:
a. enter into a discussion of the roles and opportunities for both family members and outsiders.
b. clarify that family members always have the inside track, even though this fact is disappointing to the bypassed employee.
c. get the employee to think more positively by describing other attractive features of the employee's job.
d. acknowledge that a tension always exists and that it can never be dealt with satisfactorily.
Answer
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