Question

A quality circle studying the problem of incorrect prices on purchase orders identified several potential causes: incorrect information from requesting department, out-of-date catalogs from suppliers, defective computer software, and worker practices in the purchasing department. These potential cause-and-effect relationships are best illustrated by a _______________.
a) check list
b) Pareto chart
c) control chart
d) point-and-figure chart
e) Fishbone diagram

Answer

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