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Question
A regional air carrier had high employee turnover in a variety of customer service jobs. Exit interviews revealed that employees left because they were bored. Job 1 employees sold tickets at the counter. Job 2 employees tagged and handled baggage. Job 3 employees announced departing flights. Job 4 employees announced arriving flights. Job 5 employees took boarding passes for departing passengers. Job 6 employees addressed the needs and concerns of passengers. Which of the following JCM interventions would make boring work more fulfilling?
A. Making Job 2 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
B. Making Job 3 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
C. Making Job 4 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
D. Making Job 5 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
E. Making Job 6 functions part of the rest of the jobs would enhance feedback, autonomy, variety, and identity.
Answer
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