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If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.
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When preparing a formal report that will be bound, leave at least a
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The top of a memo usually includes headings for
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To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings
A) are never made of colored paper.
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The letter format in which all parts begin at the left margin is called
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
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The direct approach is never used for negative messages.
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You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
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When writing an employment termination letter, you should
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B) clearly present the reasons for the action.
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A letter rejecting a job applicant should
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Whether or not you should apologize when delivering bad news about transactions depends mainly on
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When you are refusing a routine request, you
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
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In the reasons section of a negative message, you should
A) present enough detail to make your conclusion compelling.
B) explain what your decision is before you explain why you have reached it.
C) apologize for the negative decision.
D) do all of the above.