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Question
According to Goleman, the two "arts" crucial to conflict management are listening and
A. hearing
B. writing
C. empathizing
D. speaking
Answer
This answer is hidden. It contains 1 characters.
Related questions
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The first phase of the Reflective Thinking Process is "identify criteria."
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According to Martin, high-priority items should appear on the agenda.
A. first
B. second
C. near the end
D. as the last item
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According to the text, a good negotiator should learn to master which of the following abilities?
A. Gauge your own reality.
B. Gauge your counterpart's actual strength or weakness.
C. Understand conflict management
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Q:
Research on the use of computer-based feedback and its impact on group member's moods discovered all but one of the following:
A. Outcome feedback improved the decision accuracy of the female users compared to their male counterparts.
B. Outcome feedback affects the overall mood of men and women differently.
C. Moods of males before and after completing the task, and receiving the same negative feedback as women, did not change.
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Q:
According to the model of decision-making that depicts the two criteria related to incrementalism, the majority of decisions resulting in large changes involve:
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Csikszentmihalyi (1996) found that highly creative people have several things in common. One is:
A. Women are more sensitive than average.
B. Men are tougher than average.
C. They are all extroverts.
D. They exhibit a great deal of energy.
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If you want to foster a cooperative climate in a group situation, you should:
A. try cooperating
B. set firm boundaries
C. encourage competition between groups
D. avoid high expectations
Q:
Effective listening is also part of negotiating. In Acuff's article, additional tips for effective listening are presented. Which of the following is one of the tips?
A. Talk as frequently as you feel necessary.
B. Interrupt when you need to make a point.
C. Concentrate on what TOS is saying.
D. Avoid getting caught up in what TOS is doing nonverbally.
Q:
Identifying all issues, prioritizing issues, establishing a settlement range, and developing strategies and tactics are all part of which of the following negotiation strategies presented in the reading by Acuff?
A. Plan the negotiation
B. Adopt a win-win approach
C. Maintain high aspirations
D. Ask lots of questions, then listen with your eyes and ears
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Larson (1993) found that the most effective leaders were those who created a process in which people have more autonomy.
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Phase three in group development is referred to as:
A. reinforcement
B. orientation
C. conflict
D. emergence
Q:
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A. they are highly cohesive
B. they have an autocratic leadership style
C. they have a high need for affiliation
D. they are a strongly homogenous group
Q:
According to Leavitt, the stage of conformity pressure in which group members attempt to appeal to the deviant's social needs is known as:
A. isolation
B. coercion
C. reason
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The Fishbone Technique helps to identify graphically:
A. the underlying causes of a problem
B. all of the possible solutions to the problem
C. criteria needed for solving the problem
D. the best solution to a problem
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A. forced convergence
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Explain the difference between "ascribed" and "attained" status. Give examples of each.
Q:
According to the text, which of the following is an example of a situation that involves low quality but high acceptance?
A. Problems dealing with setting prices
B. Problems related to scheduling of overtime, vacation, and coffee breaks
C. Problems that involve technical knowledge or expertise
D. Problems related to productivity
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___________ is the raw motivating power for teams.
A. The possibility of money
B. Unbridled enthusiasm
C. Power
D. Extraordinary leadership
Q:
According to Posner and Kouzes (1996), without _____________, you cannot lead.