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Question
After poor service, the second top reason consumers gave for avoiding or refusing to buy from certain companies wasa. high prices.
b. business conduct.
c. negative word-of-mouth.
d. poor branding.
e. dislike of advertising theme.
Answer
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What does the "right to be heard" entail?
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Which of the following was not included in John F. Kennedy's Consumer Bill of Rights?
a. Right to be heard
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b. All consumers are closely affiliated with the ethical principles the companies they buy from represent.
c. The relationships between consumers and businesses are purely economic in nature through the exchange of value.
d. There really is no relationship between businesses and consumers.
e. "Let the buyer beware" describes the power that businesses now have over consumers.
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How is quid pro quo sexual harassment different from hostile work environment harassment?
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Which of the following situations may constitute quid pro quo sexual harassment?
a. Many male employees of a company make repeated remarks about how men are more intelligent than women, which makes the environment difficult for female employees.
b. A male coworker makes unwelcomed sexual advances toward a female coworker, which causes her to feel that her job is threatened.
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e. A male employee often disseminates e-mails of a sexual nature to his coworkers that creates an awkward atmosphere for a couple of his female coworkers.
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Which of the following categories of employment discrimination is not covered by Title VII of the Civil Rights Act of 1964?
a. National origin
b. Gender
c. Religion
d. Disabilities
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What concept governed employment up until the early 1900s?
a. Master-servant
b. Employment at will
c. Vesting
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Describe each group in the 10-40-40-10 model of Variation in Employee Conduct. What does the model indicate about managing the ethical culture of an organization?
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Which of the following is not a recommended step for changing the ethical culture of an organization?
a. Avoid the perception of hidden agendas.
b. Implement communications and education strategies.
c. State your position, philosophy, or belief.
d. Avoid the use of informal systems to communicate expectations.
e. Reinforce the policy through measurements and rewards.