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Question
Alicia Watkins works at a fashion house in London and recently received an e-mail from a new client requesting for a discount on the 50 pieces of winter overcoats that they ordered. However, the company offers only a 20 percent discount on bulk orders of 200 pieces. Watkins knows that she can offer free delivery charges but cannot offer the discount the client is asking for. Which of the following would be the best way to offer a reason to support her refusal in the letter?
A. "I cannot offer you a discount on the order because our company does not allow me to do so."
B. "I know it is an unreasonable rule to not offer discounts to new customers. But I am unable to help you because of company policy."
C. "Our company cannot offer this discount because of our financial constraints due to the economic slump in the market right now."
D. "Our company offers discounts only for orders of 200 pieces or more. However, we offer deliveries free of charge."
E. "I know it is a terrible decision by my manager to not offer this discount. I wish I could help you."
Answer
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