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Question
Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try
a. speaking in a rate much faster than her customers.
b. lightly touching her customer.
c. avoiding direct eye contact with her customer.
d. keeping her facial expression as neutral as possible.
e. None of these are advisable to gain compliance.
Answer
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Related questions
Q:
Alex decides what Rafael meant by that frown.
a. external noise
b. environment
c. channel
d. decoding
e. psychological noise
Q:
DO NOT USE You decide to schedule a face-to-face meeting with your professor instead of e-mailing him.
a. external noise
b. environment
c. channel
d. decoding
e. psychological noise
Q:
The authors describe some of the social needs we strive to fulfill by communicating as
a. encoding and decoding.
b. control and affection.
c. empathy and sympathy.
d. talking and listening.
e. communicating both verbally and nonverbally.
Q:
Skillful, integrated communicators are characterized by
a. a conscious focus on communicating effectively.
b. a greater degree of sociability.
c. communicating competently without needing to think constantly about how to behave.
d. exposure to a wide range of communication styles.
e. others helping them out
Q:
Almost all messages have
a. a content dimension.
b. a relational dimension.
c. both content and relational dimensions.
d. no dimensions unless the communicators intend them to.
Q:
When people communicate, they are often both senders and receivers of messages at the same time. a. True b. False
Q:
Transactional communication may be compared to dancing due to the involvement needed by each partner.
a. True
b. False
Q:
Communication competence is a trait that people either possess or lack.
a. True
b. False
Q:
Whats missing from this perception check? When I saw you having lunch with Emily, I figured you liked her more than me. Whats going on?
a. It doesnt describe behavior.
b. It has only one interpretation.
c. It doesnt request clarification.
d. It is too wordy.
e. Nothing is missing from this perception check.
Q:
You have read positive reviews of your Chemistry instructor on a website. According to the text, you are more likely to find this instructor credible and attractive.
a. True
b. False
Q:
Whether you are happy or unhappy with a partner will affect how you interpret that partners behavior.
a. True
b. False
Q:
Explain how you managed impressions with others in a recent important event in your life. Cite the reasons why you managed impressions and then evaluate the way you presented yourself.
Q:
When Joe hangs his framed medical degrees on his office wall he is managing his identity through
a. appearance.
b. manner.
c. setting.
d. image.
e. role.
Q:
A self-fulfilling prophecy is
a. an accurate prediction about anothers behavior, based on background knowledge.
b. a prediction about ones own behavior, based on past experience.
c. a prediction that affects the outcome of ones own or anothers behavior.
d. a mistaken prediction which fails to occur.
e. none of the above.
Q:
The term self-concept refers to
a. the sum of ones physiological, social, and psychological attributes as perceived by an impartial observer.
b. the way an individual believes others perceive her/him.
c. the total of an individuals own beliefs about his/her physical characteristics, intelligence, aptitudes, and social skills.
d. the sum of ones psychological, social, and physical attributes as perceived by a significant other.
e. none of the above.
Q:
The private self you honestly believe you are.
a. reflected appraisal
b. significant other
c. cognitive conservatism
d. presenting self
e. perceived self
Q:
Reference groups are
a. people whose self-concepts we have influenced.
b. individuals whose self-esteem has been diminished.
c. groups against which a person compares him/herself.
d. groups formed to improve shaky self-esteem.
e. people who hang around the library.
Q:
People who have low self-esteem
a. are likely to approve of others.
b. perform well when being watched.
c. work harder for critical people.
d. expect to be rejected by others.
e. had traumatic childhoods.
Q:
If you want to change your self-concept, you should
a. have realistic expectations and perceptions.
b. ask others to send you only positive messages.
c. take yourself less seriously.
d. It is not possible to change the self-concept
Q:
Nonverbal reactions are often directly connected to verbalizing emotions.
a. True
b. False
Q:
Recall a time when you experienced a powerful emotion. Describe how the four components of emotions affected the way you felt, and hence how you communicated in the situation.
Q:
You ought to keep in touch more.
a. fallacy of causation
b. fallacy of shoulds
c. fallacy of overgeneralization
d. fallacy of perfection
e. fallacy of helplessness
Q:
Your text tells you that you should
a. express all your emotions to your friends.
b. try to recognize your emotions.
c. be glad you have debilitative emotions.
d. express only positive emotions.
e. stop being so emotional.
Q:
Children whose parents helped them learn to express emotions are at a lower risk for behavioral problems.
a. True
b. False
Q:
Choose one of the following social rolesgender, occupational or relationalthen explain how this area has influenced your perceptions. Use examples from your own life in your discussion.
Q:
Which of the following is most likely to account for your tendency to overlook the faults of your new romantic partner?
a. gender roles
b. occupational roles
c. relational roles
d. cultural roles
e. none of the above
Q:
All of the following are schemes by which we classify people except
a. social roles.
b. psychological traits.
c. membership.
d. interaction style.
e. beliefs.
Q:
You say youre late because your partner is never ready on time; your partner says she takes her time getting ready because youre always late.
a. punctuation
b. interpretation
c. empathy
d. attribution error
e. androgynous behavior
Q:
You exhibit both male and female traits when faced with a difficult decision.
a. punctuation
b. interpretation
c. empathy
d. attribution error
e. androgynous behavior
Q:
Being able to pick out your sisters comments from a babble of voices at a party illustrates the organizational principle of
a. figure-ground organization.
b. alternative patterning.
c. perceptual freezing.
d. selection of empathetic other.
e. attention to the irritating.