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Question
An appliance salesman sells a customer an extended warranty for a microwave. The salesman indicates the warranty would be serviced by his company. When the microwave breaks down, the service department claims they are unable to fix the microwave because the extended warranty does not cover normal wear and tear. The company appears to be engaging in the unethical influence sin of ______.
a. coercion
b. manipulation
c. neglect
d. denigration
Answer
This answer is hidden. It contains 1 characters.
Related questions
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