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Question
An effective indirect opening for a negative message would be:
A) I'm sorry to say I have some bad news.
B) In reply to your application for the management position I am sorry to say that we cannot use you.
C) Your rsum clearly shows why you are interested in becoming a management trainee with our company.
D) We have no openings at this time.
Answer
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When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
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When writing an employment termination letter, you should
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When you are refusing a routine request, you
A) should always use the direct approach.
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
B) highlight, if possible, how your negative decision benefits the recipient.
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D) apologize for having to be the bearer of bad news.
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In the reasons section of a negative message, you should
A) present enough detail to make your conclusion compelling.
B) explain what your decision is before you explain why you have reached it.
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D) do all of the above.