An important implication of the balanced scorecard approach is that A - FinalQuiz

Question

An important implication of the balanced scorecard approach is that _______________.

A. managers need to recognize that satisfaction of stockholder demands is their primary job

B. the key emphasis on customer satisfaction and financial goals are only a means to that end

C. managers should not look at their job as primarily balancing stakeholder demands

D. gains in financial performance and customer satisfaction must come at a cost of employee satisfaction

Answer

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