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Question
As banks and other FIs increase the use of technology, an unintended consequence may be that
A. cost savings are seldom realized.
B. customers are driven away because they still want to interact with a person for certain transactions.
C. innovation of new products tends to take longer periods of time to attract new customers.
D. the marginal cost of adding new customers tends to increase at an increasing rate.
E. None of the above.
Answer
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