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Question
As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of:a. Emotional labor
b. A proactive influence tactic
c. Organizational politics
d. Golem Effect
Answer
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Related questions
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a. True
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Information is the most important resource for empowerment.
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________________ is impression management done for pay.
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c. Golem Effect
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a. Call a company meeting and tell everyone how he plans to lead.
b. Bribe his team of leaders to act like a friendly and open leadership staff.
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a. Self-interest and role conflict
b. Friendship and compassion
c. Time pressures and personal benefit
d. None of the above
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Which type of proactive influence tactic enlists the help and support of others?
a. Rational persuasion
b. Pressure
c. Apprising
d. Coalition
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What is a true statement about dialogue?
a. Can't be used during conflict
b. Focuses on the gathering and processing of information
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d. All of the above
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Why is confirmation at the "heart of dialogue?
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Name and explain the ethical commitments we must make to engage in dialogue.