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Question
At the coffee store where Bruce is the assistant manager, a customer is complaining about the quality of the pastry she bought to go with her coffee drink. Bruce knows that the usual quality is good, so he feels that he can cut her off mid-sentence and defend the quality of all the products his store sells, suggesting that the woman has no idea what she is talking about. Bruce is putting empathetic listening to good use.
Answer
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Related questions
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