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Question
Authors of business communication textbooks recommend using the direct approach for beginning all of the following except?a. Good news
b. Direct request/inquiries
c. Neutral messages
d. Bad news
Answer
This answer is hidden. It contains 1 characters.
Related questions
Q:
Costly blunders are often the result of
a. Lack of knowledge of another culture.
b. Intercultural communication issues.
c. Nonverbal communication pattern misunderstanding.
d. All of the above
Q:
In low-context cultures people have definite ideas on what constitutes proper male/female behavior.
Q:
Punctuality is highly regarded in all countries except?
a. Germany
b. Mexico
c. South Korea
d. The Netherlands
e. All of the above regard punctuality in high importance
Q:
Ethnocentrism is defined as?
a. Belief that your own cultural background, including the ways of analyzing problems, values, beliefs, languages, and verbal, and nonverbal communication, is correct.
b. Process of adjusting and adapting to a new and different culture.
c. Socialization process you go through to adapt to your society.
d. None of the above
Q:
Communicating through the use of personal space is known as?
a. Proxemics
b. Chronemics
c. Haptics
d. Oculesics
Q:
It is acceptable to touch when communicating in which of the following cultures?
a. Canada
b. Greece
c. England
d. Scandinavia
e. United States
Q:
Which statement is incorrect regarding a gift of flowers?
a. In most European countries, a gift of carnations is the most appreciated.
b. Avoid sending yellow, red, or white flowers to a Mexican host.
c. Chrysanthemums would be inappropriate in both Japan and Italy.
d. In some countries gladiolus are symbols of mourning.
Q:
____ is like a gamesmanship; the object is to see who can gain dominance in a friendly debate rather than who can impart needed information.
a. Repartee conversation
b. Verbal dueling
c. Disclose conversations
d. High context conversation
Q:
Cultural synergy is the merging of cultures to form a common culture.
Q:
Diffusion is the process by which two cultures learn from each other and adopt practices of the other culture.
Q:
The message is explicit and may be given more than one way to ensure understanding by the receiver.
a. Low-context
b. Mid-context
c. High-context
d. A & B both
Q:
The British, like U.S. persons, have a firm handshake.
Q:
In the Johari Window, which pane represents things I know but others do not know?
a. Blind spot
b. Hidden
c. Unknown
d. Arena
Q:
Proper airline travel behavior includes asking permission before reclining your seat when traveling coach.
Q:
When visiting Japan or China, tip cab drivers and any service personnel you may encounter generously.
Q:
__________ measures the threat of ambiguity and unknown situations.
a. Power index
b. Uncertainty avoidance index
c. Threat index
d. Cultural observance index
Q:
________________are zones of international commerce where the foreign or domestic merchandise may enter without formal customs duties.
a. Free trade zones
b. No barrier zones
c. Trade blocs
d. A & C
e. All of the above
Q:
Balanced authority?
a. Allows each partner to share the decision making role.
b. Exists when two different people hold opposing views which balance each other out.
c. Allows the decisions to be made after weighing different options.
d. Allows a person to distribute power in a balanced manner to others in the organization.
Q:
In some countries, using gifts to assure success in sealing an agreement is an accepted way of doing business.
Q:
Which of the following is an objective of NAFTA?
a. To promote fair competition.
b. Reduce the amount of money needed for investors.
c. To allow companies to operate globally without the concern of violating another country's work laws.
d. None of the above
Q:
Detailed outlines of the items in the negotiation process that need to be constantly observed, analyzed, and evaluated include which of the following?
a. Physical location of the negotiations
b. Agenda or policy issues in the negotiation
c. Preliminary statements and limitation consideration
d. All of the above
Q:
Which of the following statements regarding negotiation with Germans is incorrect?
a. Protocol is very important and formal.
b. Germans typically use a handshake at the beginning and end of meetings.
c. Germans tend to be detail oriented and like technical people as part of negotiations.
d. In business, Germans are typically individualistic; however, as people they are very group-oriented.
Q:
All exports are controlled by the government of the country ____________.
a. Where they are shipped.
b. Where they are produced.
c. Where the raw materials were received.
d. All of the above
Q:
In which of the following cultures is social reciprocity least important?
a. Japan
b. Mexico
c. Saudi Arabia
d. United States
Q:
Which is one of the five methods of reaching integrative agreements?
a. Nonspecific compensation
b. Price fixing
c. Specified compensation
d. None of the above
Q:
The intercultural negotiation process steps include
a. location, agenda, preliminary statements, and conflict perspectives.
b. implementation, contract, solutions to issues, and location.
c. social expectations, conflict perspectives, location, and agenda.
d. strategies, location, and tactics.
Q:
Which of the following families tend to be matriarchal?
a. Canadian families
b. Spanish families
c. Islamic believers
d. Jewish families
Q:
____________ involves discussions of common and conflicting interests between persons of different cultural backgrounds who work to reach an agreement of mutual benefit.
a. Bargaining
b. Intercultural negotiation
c. Barter
d. None of the above
Q:
In the Japanese culture, this food is symbolic of happiness and served at New Year's.
a. Green vegetables
b. Dried squid
c. Pork
d. Salmon
Q:
Establishing a friendship is a crucial part of negotiating with the British.