Question

Because Laurence did not know companies actually sold pet insurance so that owners could pay for operations on their pets in the event of a sickness or accident, he paid almost $4,000 to have his dog's broken hip replaced. Once he discovered such a product existed, he perceived the insurance to be a(n):
a. heterogeneous shopping product
b. diffusion
c. market laggard
d. product diversification
e. innovation

Answer

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