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Question
Bellona, a travel consultant, is attending a training program on ticketing. Throughout the training session, she exhibits excellent active listening skills. Which of the following best demonstrates these skills?
A. She advises the speaker to explain in a different manner.
B. She asks the speaker to cite an example to clarify a ticketing process.
C. She orders the speaker to talk more clearly for the benefit of the group.
D. She minimizes the problems mentioned by the speaker to lighten the atmosphere.
E. She preaches to the speaker about effective ways of conducting a training session.
Answer
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