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Question
Bernadine works as clerk in a candy store. Her boss told her that she must smile at every customer whether she feels like it or not because smiling has been shown to increase candy sales. This smiling rule is an example of .Answer
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Related questions
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Hierarchical ordering is a systems principle that implies that the functioning of one component of the system relies on other components of the system.
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The human resources approach to management includes communication which was not represented in earlier management approaches.
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Which of the Hawthorne Studies found that the social group's influence on worker behavior exceeded leverage exerted by the formal organizational power structure?
a. relay assembly test room study
b. interview program
c. bank wiring room study
d. illumination study
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Human relations principles argue that
a. satisfaction of higher-order needs leads directly to productivity.
b. productivity leads directly to satisfaction of higher-order needs.
c. satisfaction of higher-order needs leads directly to job satisfaction.
d. work factors directly impact job satisfaction.
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Which of the following is not a prototype management style as discussed by Blake and Mouton?
a. country club
b. team
c. benevolent-authoritative
d. impoverished
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Pfeffer argues that sharing information is important in successful organizations.
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Blake and Mouton suggest that all managers should adopt a team management approach.
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Theory X and Theory Y involve the assumptions that managers hold about workers.
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Fayol proposes that within an organization, there should be an appointed place for each employee and task within the organization. This is the principle of
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The huge bonuses Wall Street executives receive, even in the face of the banking crisis of 2008, would be recommended by which of Fayol's principles?
a. organizational power
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c. organizational attitude
d. organizational hierarchy
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The burning of fossil fuels has caused concentrations of to increase significantly in our atmosphere.
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"Green" companies a business opportunity for companies wanting to raise their level of environmental responsibility.
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The collapse of the U.S. sub-prime mortgage market and the reversal of the housing boom which then had a ripple effect around the world shows how much the interconnectedness of a ____ economy matter.a. globalb. domestically focusedc. stagnantd. national
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Jasprit is the new manager of Burger Barn. During his first meeting with his employees, he emphasized his many years of experience as a manager of fast food restaurants to assure the employees he knows what he is doing in a time of change. His message could most easily be studied through a ______ approach to communication.
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b. phenomenological
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Organizations should be as complicated as the problem they seek to address.
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Coordinating the interaction between the federal government and local police to deal with
a terrorist threat is an organizational communication issue.
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The cost of clothing has increased due to outsourcing.
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Standing in line to get through security at an airport requires little need to control emotion.
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, or collective beliefs about how organizations work and how change happens, can be confirmed or disrupted during an organizational change.
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Reactions to organizational change by lower level employees that interfere with change implementation processes are calleda. the ownership tension.b. resistance.c. group feedback.d. valence responses.
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conflict lasts for a long time and is often very difficult to resolve.
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stereotypes are not viable explanations for understanding the impact of personal factors on choices about conflict resolution strategies.
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tactics are being used when a mediator attempts to secure information and clarify misunderstandings.
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In communicating dissent, one should
a. present persuasive direct factual appeals.
b. package dissent with a solution.
c. express ideas to someone who can make a difference.
d. all of the above
Q:
Eleni works as a conflict arbitrator for the federal government. Her role differs from a management/union mediator because
a. Eleni is only able to facilitate disputes.
b. Eleni can make a binding decision about the conflict.
c. Eleni has no decision power.
d. Eleni can only be hired by nonunion shops.
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When a mediator uses procedural tactics, he or she will regulate the tone of the interaction.
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An arbitrator facilitates a dispute but holds no decision power.
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Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.
a. explicit
b. descriptive
c. vigilant
d. cultural
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The concerns an individual's sense of responsibility, autonomy, and cooperation within the participative system.
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is most concerned with tracking data and developing processess for cataloguing and retrieving those data.