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Question
Betty Morgan who works as a travel consultant is attending a training program on ticketing. Throughout the session, she uses active listening skills to indicate that she is paying attention to what the speaker is saying. Which of the following is Morgan most likely doing?
A. Frowning whenever a ticket reservation process is difficult
B. Smiling when the speaker uses a humorous anecdote
C. Nodding to indicate that she is understanding the process
D. Asking to cite an example to clarify a ticketing process
E. Saying "uh huh" to indicate she is listening intently
Answer
This answer is hidden. It contains 235 characters.
Related questions
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