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Question
Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.A) outsourcing
B) offshoring
C) downsizing
D) international staffing
Answer
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Related questions
Q:
Antone is applying for a job with Boscom Manufacturing as a chemical engineer. During the interview, Antone is asked the following question:"How does extreme heat affect hydrochloric acid?" The interviewer is most likely trying to assess Antone's ________.
A) motivation
B) flexibility
C) knowledge
D) leadership
Q:
Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last two years, and new neighborhoods are being built as a result. Marion's staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped. Marion is considering making changes to the way she interviews job candidates.
Which of the following best supports the argument that Marion should use structured interviews?
A) Marion likes applicants to evaluate themselves and to describe their goals.
B) Marion is viewed as a fair employer by most of her subordinates.
C) Marion lacks highly effective interviewing skills.
D) Marion's best agent has recently retired.
Q:
Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?
A) background question
B) past behavior question
C) situational question
D) job knowledge question
Q:
Which of the following is the most likely outcome of using the same questions with all candidates being interviewed?
A) responses improved
B) weaknesses revealed
C) reliability limited
D) bias reduced
Q:
How many interviewers usually make up a panel interview?
A) 0-1
B) 2-3
C) 5-6
D) 7-9
Q:
In a structured situational interview, interview questions should primarily address ________.
A) essential job duties
B) occupational benefits
C) salary requirements
D) personality issues
Q:
When interviewing an applicant with a disability who uses assistive technology, which of the following questions should NOT be asked?
A) Have you ever experienced any problems between your technology and an employer's information system?
B) How have you addressed any barriers or obstacles that you may have encountered in previous jobs?
C) What is the severity and exact nature of your disability and how does the technology assist you?
D) What specific technology have you successfully used in previous jobs that facilitated your work?
Q:
Which of the following refers to an error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question?
A) context error
B) contrast error
C) recency error
D) primacy error
Q:
Which of the following traits is most likely to be assessed accurately during an interview?
A) intelligence
B) agreeableness
C) conscientiousness
D) emotional stability
Q:
Which of the following interview formats will most likely result in the highest validity?
A) structured, situational
B) unstructured, situational
C) structured, behavioral
D) unstructured, behavioral
Q:
In a ________ interview, a panel questions several candidates simultaneously.
A) formal
B) topical
C) panel
D) mass
Q:
What type of interview would most likely include the following: "It must be difficult to leave a company after such strong accusations of unethical behavior. Tell me about that"?
A) situational
B) behavioral
C) stress
D) puzzle
Q:
What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"?
A) situational
B) behavioral
C) puzzle
D) stress
Q:
When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a(n) ________ interview.
A) group
B) selection
C) benchmark
D) background
Q:
What is test validity? How are selection tests validated?
Q:
Selection tests should be used as supplements to other tools like interviews and background checks.
Q:
Selection tests must be validated in the organization that uses them regardless of the validity shown in other similar organizations.
Q:
Employers concerned about ethical and EEO violations may purchase employment tests that have been validated.
Q:
Which process involves assessing the company's strategic needs, appraising the current performance of managers, and developing the managers?
A) management development
B) performance management
C) strategic management
D) management by objectives
Q:
Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?
A) job instruction training
B) programmed learning
C) apprenticeship training
D) simulated learning
Q:
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A) job instruction training
B) programmed learning
C) apprenticeship training
D) coaching technique
Q:
Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?
A) job rotation
B) job instruction
C) coaching method
D) informal learning
Q:
All of the following are types of on-the-job training EXCEPT ________.
A) programmed learning
B) understudy method
C) special assignments
D) job rotation
Q:
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.
A) on-the-job training
B) socialization
C) social learning
D) modeling
Q:
What are some common errors that managers make during interviews? How can managers conduct an effective interview?
Q:
How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, best supports Marie's plan to centralize Barnum's recruitment efforts?
A) Online screening tests are given to all Barnum recruits to assess skills and future potential.
B) Barnum's high turnover rate is most likely due to inadequate training requirements.
C) Barnum enforces a strict policy about hiring employees' family members.
D) Barnum has 20 separate local recruiting Web sites.
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, best supports the argument that a scatter plot is the most appropriate tool for Marie to use in estimating future personnel needs?
A) Productivity levels for Barnum employees typically vary from month to month.
B) The size of the two new Barnum hotels will be similar to the chain's other hotels.
C) Barnum requires HR to maintain qualifications inventories for all current employees.
D) Personnel replacement charts serve as useful tools when filling Barnum's managerial positions.
Q:
A ________ is a graphical method used to help identify the relationship between two variables.
A) trend analysis
B) ratio analysis
C) scatter plot
D) productivity chart
Q:
When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.
A) staffing levels
B) currency rates
C) productivity levels
D) recruitment plans