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Question
Capacity management refers to
A. integrating the service component of the marketing mix with efforts to influence consumer demand.
B. when the service provider is available but there is no demand.
C. charging different prices during different times of the day or during different days of the week to reflect variations in demand for the service.
D. the practice of changing prices for services in real time in response to supply and demand conditions.
E. the operating cost per hour per employee or technology subtracted from the revenue generated by each full-time employee equivalent.
Answer
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