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Question
Case 7.1Antonio has a number of employees who report to him. He has been considering how to motivate these employees to higher levels of performance and productivity. Antonio believes that most people are motivated by the satisfaction they receive from doing their jobs. He thinks that workers have a personal need to do well on the job. Another manager, Dexter, argues that while Antonio may be right, it is important to offer financial incentives. Dexter believes that workers don't really want to come to work and that managers therefore have to provide a "carrot" to ensure quality and productivity. Part of his evidence is that employees keep complaining about pay, working conditions, and benefits even though the company pays well above average for the industry and the area. Several days after this conversation, both Dexter and Antonio attend a workshop on employee motivation that explains Herzberg's motivation-maintenance theory.
Refer to Case 7.1. Dexter's approach to motivation would fit into which category according to Herzberg's theory of motivation?
a. Motivational factors
b. Maintenance factors
c. Self-actualization factors
d. Motivation through incentives
Answer
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