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Question
Case 12.1Harvey is considering implementing team-building management in his company. He wants to start with teams that work on the production line. He wants groups of five to fifteen people, responsible for one clearly defined product, and he wants them trained to be able to perform each other's tasks. Harvey believes that effective teams permit free expression of feelings as well as ideas, have members who listen to each other, and have well-understood tasks and objectives.
Cynthia is a first-line supervisor in Harvey's company. She has a high, balanced valuing of both her people and their productivity. She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments. William, in contrast, is far more task-oriented and is more concerned with production than with his people. To William, employees are instruments of production.
Refer to Case 12.1. Assuming William possesses a certain amount of self-awareness, he would be well advised to
a. communicate his expectations more.
b. work on developing his emotional intelligence.
c. adjust his leadership style and behaviors so as to prevent unhappiness and dissension among the employees.
d. all of the above.
Answer
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Case 2.1
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Case 1.1
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Case 1.1
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