Question


Case 8.1
Ted is a vice-president in a small company. He's a very laid back and private man. Everyone sees him as a very nice but indecisive man. When he makes a decision, he communicates it accurately, but he just won't make them. Ted thinks that he is very decisive; he just likes to be flexible and take his time making decisions. In casual conversations with his secretary, Ted reveals that he went to school in the south, has been married for 20 years, and is thinking about taking a cruise for the first time for this year's vacation.
Ted is terrified of making the wrong decision in most situations. He knows this but won't tell anyone, even his wife. You see, he once worked for a very demanding and abusive boss who eventually fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the right decision or not, Ted's old boss would yell and humiliate him in front of others. As a consequence, now, years later, Ted has a tough time making decisions.
Refer to Case 8.1. Ted has decided to talk with his coworkers about how humiliated and defensive he was after one of his former boss's disagreements over his decisions. Ted needs to pay particular attention to which element of self-disclosure?
a. Practicing the art of apologizing
b. Accurately describing feelings and emotions
c. Communicating the situation in terms of facts
d. Presenting constructive criticism with care

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