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Question
Chen is interacting with Mark, an unhappy client, who did not receive the products he ordered on time. Mark says, "This is the second time that the goods have arrived late at my factory." Chen tries to accept his criticism positively by identifying the feelings that Mark seems to be expressing. Which of the following does Chen most likely say?
A. You are disappointed about the delayed deliveries, am I right?
B. You believe that we have started making late deliveries.
C. Are you saying that the delivery reached you late yesterday?
D. It is true that the delivery reached after the scheduled time.
E. Please do not be angry. We will deliver on time next month.
Answer
This answer is hidden. It contains 415 characters.
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