Question

david smith has recently become vice president of finance for the new age clinics organization, located in the state of new york. new age clinics has recently acquired three small chains of clinics and is struggling to consolidate their varying processes into the organization. david suggests using a benchmarking method to highlight what needs to be accomplished within the integration process. he further suggests they examine the process of a particular clinic chain with a world-class reputation. the chain is located far away from the new age market area, and is thus a non-competitor. is examining the process of non-competitors with a world-class reputation a recognized method of benchmarking?

a. yes

b. no

c. not applicable

Answer

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