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Question
Deborah's supervisor has asked her to send him the progress report of a campaign she worked on. To send the report, she needs to collect updates from other managers on the project. She does not receive an update from the communication manager and is, therefore, unable to send the report on time. Which of the following illustrates the most appropriate apology for Deborah to send to her supervisor?
A. Please consider my sincere apologies for the delay. I had to wait for the update from the communication manager. It was not my fault.
B. I am sorry I could not send the report in on time. The communication manager sent the update this afternoon.
C. I needed an update from the communication manager to send you the report. Now that I have it, please find the report enclosed with this e-mail.
D. Do consider apologies from our entire team for not sending the report on time.
E. I am sorry I could not meet the deadline for submitting the report. I can assure you it will not happen again.
Answer
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