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Question
Define balanced scorecard. What are the four perspectives it considers? Provide examples of metrics used to measure them.
Answer
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Related questions
Q:
Identify the future trends that will affect training.
Q:
Explain the reasons for increased use of new technologies for training delivery.
Q:
Cloud computing permits employees to access formal training programs only from a specific educational institution.
a. True
b. False
Q:
New technologies will decrease if companies employ more contingent employees and offer more alternative work arrangements.
a. True
b. False
Q:
The use of social media and other new technologies will decrease in future as a result of the increasing costs of these technologies.
a. True
b. False
Q:
_____ tracks learning activities and costs, and relates learning results to product revenues or sales goals.
a. A learning management system
b. An embedded learning system
c. Social learning
d. Cloud computing
Q:
Which of the following statements about embedded learning is true?
a. It excludes social learning.
b. Its products include task-specific, real-time content and simulation that are accessible during work, as well as real-time collaboration in virtual workspaces.
c. It is independent of knowledge management.
d. It focuses more on the development of competencies that can benefit the employee and the company over the long term.
Q:
Which of the following statements is true of rapid instructional design (RID)?
a. In rapid instructional design, resources that are devoted to design and delivery of instruction cannot be reallocated.
b. In rapid instructional design, instructional content and process can be developed independently of each other.
c. Rapid instructional design is a self-serviced, modifiable, and on-demand computing system that provides information technology infrastructure over a network.
d. Rapid instructional design refers to the company that rents out access to software for a specific application.
Q:
Which of the following is a criticism of the traditional training design model?
a. The trainer is the least important component of the design.
b. It is a linear approach driven by subject-matter experts.
c. It assumes that the training content is unstable.
d. It takes very little time compared to the rapid instructional design model.
Q:
Which of the following is true of virtual work arrangements?
a. Successful virtual knowledge teams do not need structure or leadership.
b. Virtual work arrangements include virtual teams but exclude telecommuting.
c. Virtual knowledge teams have constant membership.
d. In virtual work arrangements, location is not a limiting factor.
Q:
Which of the following is a technology that provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office?
a. Metaprogramming
b. Cloud computing
c. Teleimmersion
d. Telecommuting
Q:
Virtual expatriates are more expensive than traditional expatriates.
a. True
b. False
Q:
Expatriates and their families are likely to experience high levels of stress and anxiety when they return from foreign assignments.
a. True
b. False
Q:
Managing diversity may require changing the company culture.
a. True
b. False
Q:
Through sector partnerships, workforce skill needs can be met faster than if individual employers worked alone.
a. True
b. False
Q:
In the _____ stage of employees careers, individuals are concerned with keeping their skills up to date and being perceived as someone who is still contributing to the company.
a. exploration
b. decline
c. establishment
d. maintenance
Q:
The _____ refers to a barrier to advancement to higher-level jobs in the company that adversely affects women and minorities.
a. mum effect
b. funnel effect
c. glass ceiling
d. spiral career path
Q:
A legal action against a company will be invalid when:a. employees incur injuries during training conducted by the company.b. employees incur injuries or damages in training conducted by a vendor or consultant.c. the company uses small amounts of copyrighted material as per the fair use doctrine or standards.d. decisions about training and development opportunities are made on the basis of age.
Q:
Which of the following is true about lifelong learning accounts (LiLAs)?
a. If an employee leaves the company, the employer will own the account.
b. Employees do not make any contributions to these accounts.
c. Employers will receive a 25 percent tax credit on their contributions to these accounts.
d. Employees can use these accounts to learn skills that are only related to their jobs.
Q:
The cornerstone of the _____ system is One-Stop service delivery, which unifies numerous training, education, and employment programs into a single, customer-friendly system in each community.
a. workforce investment
b. school-to-work opportunities
c. dual-career-path
d. social security
Q:
Job rotation is used for all types of employees, not just those with managerial potential.
a. True
b. False
Q:
Discussing performance and development in the same meeting is difficult because they have different objectives.
a. True
b. False
Q:
In comparison to traditional career patterns, career patterns involving movement across specializations or disciplines are becoming less prevalent.
a. True
b. False
Q:
The process of developing a succession plan typically begins with:
a. identifying the employees included in the succession plan.
b. identifying the positions included in the succession plan.
c. developing standards to evaluate positions.
d. determining ways to measure employee potential.
Q:
Which of the following is true of coaching employees?
a. Coaching involves providing resources such as mentors, courses, or job experiences.
b. A good coach is an individual who knows all the answers.
c. A good coach has a strong desire to tell others what to do.
d. Employees who are going to be coached need to be concerned with their reputation.
Q:
_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.
a. Job rotation
b. Job enlargement
c. Onboarding
d. Externship
Q:
Which of the following is a limitation of the 360-degree feedback system?
a. Managers behaviors or skills are evaluated only by subordinates.
b. Employees cannot compare their own personal evaluations with the views of others.
c. A facilitator is needed to help interpret the results.
d. The feedback from the 360-degree assessment cannot be linked to development plans.
Q:
In assessment centers, scheduling exercises typically evaluate employees _____.
a. leadership skills
b. problem-solving abilities
c. oral communication skills
d. psychomotor skills
Q:
_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.
a. Reality check
b. Goal setting
c. Self-assessment
d. Action planning
Q:
What are the components of mobile technology for learning?