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Question
Describe some of the compliance-gaining strategies used by customer-service representatives. What are some strategies you use to resist these tactics?
Answer
Answers will vary.
Related questions
Q:
Which of the following statements about syllogisms is false?
a. A syllogism has a major premise.
b. A syllogism has a subjective premise.
c. A syllogism has a minor premise.
d. A syllogism has three parts.
Q:
Which of the following is a logical proof?
a. The Lord says you shall have no other gods before you.
b. If the pro-choice advocates have their way, they will be held responsible for murder.
c. You should study public speaking because the faculty has made the course a requirement.
d. Use Ivory soap because it is inexpensive, antibacterial, safe, and effective.
Q:
In order to ethically respect your audience, you should
a. lie to your audience.
b. distort opposing viewpoints.
c. speak truthfully and accurately.
d. exaggerate your claims.
Q:
Emotional proof for an argument is also known as pathos.
Q:
The mode of delivery that allows ample eye contact, movement, and gesture but discourages the speaker from responding to feedback is the memorized mode.
Q:
Which of the following is in correct APA format?
a. Brown, D. (2001). Coaching techniques. Boston: ABC Publishers.
b. Brown, Derrick. 2001. Coaching techniques. ABC Publishers.
c. Brown, D. (2001). Coaching Techniques, Boston. ABC Publishers
d. Brown, D. Coaching techniques, 2001. Boston ABC Publishers.
Q:
A speech claims that because solid waste is overcoming our city streets, we need to consider recycling. Which pattern of speech organization is being used?
a. time-sequence pattern
b. causal-sequence pattern
c. spatial-sequence pattern
d. problem/solution pattern
Q:
The method taught for organizing a speech is
a. a list of key phrases.
b. an outline.
c. a branching program.
d. a list of key words.
Q:
Which of the following is an example of a purpose/thesis for an informative speech?
a. This afternoon I will show you how you can mix three common household products to create your own antiseptic.
b. Today I will ask you to remember three steps you can take to avoid identity theft.
c. After hearing this information, you should be eager to help take steps to change the grading system on our campus.
d. Our goal tonight is to honor the sacrifice made by students serving in the armed forces.
Q:
A transition is likely to be briefer than a signpost.
Q:
According to the text, audience participation is one of the twelve methods of gaining and maintaining attention.
Q:
The five functions of an introduction should be fulfilled in the order they are presented in the book.
Q:
What is a topical-sequence pattern of organization?
Q:
Which type of web address would a for profit institution likely have?
a. .edu
b. .com
c. .org
d. .gov
Q:
Statements by someone with special knowledge on a given subject are known as
a. lay testimony.
b. expert testimony.
c. claims.
d. statistics.
Q:
Which of the following is not a criterion for evaluating sources of information?
a. Is the supporting material clear?
b. Is the supporting material personal?
c. Is the supporting material verifiable?
d. Is the supporting material relevant?
Q:
The definition of dynamism is that the speaker is perceived as
a. qualified, educated, authoritative, informed, and knowledgeable.
b. honest, sincere, friendly, honorable, and kind.
c. bold, energetic, active, and assertive.
d. sharing the audiences attitudes, beliefs, and values.
Q:
The sleeper effect means that
a. the speech was so boring that people in the audience fell asleep.
b. the speech had a delayed message impact because of separation of speaker from message over time.
c. the speech was so boring that it caused the speaker to lose interest in the speech even while giving it.
d. the speech was an unexpected success at the time it was given.
Q:
Explain why knowledge of a job description is important when preparing for a job interview.
Q:
What are the five approaches to conflict management?
Q:
Which of the following is not an example of a group norm?
a. The leader of the group always sits at the far end of the table during meetings because that is where she is expected to sit.
b. The leader has a very large vocabulary so she practically needs an interpreter for others to understand her.
c. Meetings of the group almost always last for an hour―no more and no less.
d. There are no formal speeches for this group; they always act informally, joke, use slang, and laugh a lot.
Q:
The ability to withhold from followers what they want is called
a. reward power.
b. punishment power.
c. referent power.
d. expert power.
Q:
Approximately what percentage of workers report in polls that their time spent working in meetings could be more productive?
a. 35%
b. 55%
c. 75%
d. 95%
Q:
All of the following are needs fulfilled by primary groups except
a. achievement
b. belonging
c. inclusion
d. affection
Q:
Leaders have expert power if they have earned certificates or degrees in the subject areas for which they are providing information.
Q:
A designated leader is someone who has been appointed or elected to a leadership position.
Q:
One problem I see with Cindys idea is an example of a coordinating statement.
Q:
Group leaders must identify the groups task and create group member cohesion, among other duties.
Q:
Within-group diversity consists of observable characteristics and implicit characteristics.
Q:
A person can play only one role in a particular discussion.