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Question
Differentiation value is the value associated with product features that are unique and different from competitorsAnswer
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b. address unmet customer needs.
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The four major components of the business model or concept are customer interface, core competencies, strategic resources, and the value network.
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The more labor-intensive the service, the less uniform will be the output.
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Planning capacity on the basis of peak demand is necessitated by service variability.
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An emphasis on strict quality control standards is necessitated by service variability.
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Simultaneous production and consumption requires that the service be done "right."
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The first stage of the Organizational Buying Process involves:
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