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Question
Dorothy Rogers, during her lunch hour at work, listens to her colleague, Sarah Jones' woes about being re-located to the office in San Francisco. Sarah states, "I have just moved to New York and I am in no state of mind to being relocated to another city so soon. I do not understand why I of all people in the team need to re-locate!" What active listening skill should Rogers use which will help Jones feel better?
A. "I am sure you are worrying about nothing. San Francisco is a lovely city! I have lived there for three years and enjoyed every bit of it."
B. "You told me that a bunch of your relatives live there. Who knows, you may begin to live the place even more than New York!"
C. "I understand how you must be feeling. Re-locating when you just moved to a new city can be difficult."
D. "Remember Lisa Green from the marketing branch? She too recently re-located and is quite happy with the decision."
E. "Moving to a new city should be the least bit of your concern. Think of the work opportunities and the increased pay package!"
Answer
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