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Question
Emotional intelligence refers to __________.
A. the ability to anticipate and overcome a potential customer's objections
B. a method of measuring the potential of people who have not had formal schooling
C. a measurement to determine a person's patience in stressful selling situations
D. the ability to pick up personal cues, ticks, or tells, that help salespeople read their customers in order to make a sale
E. the ability to understand one's own emotions and the emotions of people with whom one interacts on a daily basis
Answer
This answer is hidden. It contains 42 characters.
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