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Question
Emotional skills training, or sensitivity training as it is sometimes called, helps people recognize, understand, and manage emotions in complex social environments such as the workplace or the military. Imagine that you are asked to give one of these presentations to your coworkers. Create a short summary of how you would approach this topic and what you would include in your presentation. Using skills youve learned in this chapter, suggest at least two techniques each for helping people recognize, understand, and effectively manage their emotions in the workplace.
Answer
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Related questions
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a. cognitive complexity
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c. adaptability
d. self-disclosure
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a. effectiveness
b. sensitivity
c. appropriateness
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According to the text, which of the following is NOT a necessary characteristic of interpersonal communication?
a. It defines relationships.
b. It happens over time.
c. It relates to intimate information.
d. It occurs between people.
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As defined in the textbook, communication can help us grow spiritually in all of the following areas EXCEPT
a. developing a sense of our values.
b. articulating morals (beliefs about right and wrong).
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d. finding a meaning for life.
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How do the principles of interpersonal deception theory factor into the process of deception?
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a. increased smiling
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Research indicates that the average person can detect deception approximately what percentage of the time?
a. 25%
b. 40%
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b. perjury.
c. omission.
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Which of the following statements about power is FALSE?
a. Power is known as a single-dimension concept.
b. Power is always present.
c. Power can be positive or negative.
d. Power is context-specific.
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Which of the following statements about collectivistic cultures is true?
a. In conflict, group priorities are more important than individual priorities.
b. Individuals are more likely to avoid conflict altogether.
c. Parties involved in a conflict are likely to enlist a mediator to help reach an agreement.
d. All the answers are correct.
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Jon recently stopped a conflict with his girlfriend, Ana, and said to her, You dont know how to have a disagreement without losing your temper and swearing! Ana replied, Well at least I want to confront the issues instead of avoiding them! Jon and Anas exchange is an example of
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b. the relational dimension of conflict.
c. metaconflict.
d. pseudoconflict.
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Which of the following statements accurately reflects the idea of reframing a conflict?
a. thinking of conflict as a game when you traditionally think of it as a battle
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Felix had been angry with his roommate Hector for some time. Hector was always playing his music so loudly that Felix couldnt concentrate, much less have a conversation on the telephone. Despite his anger, he hadnt expressed his feelings to Hector. Which of the following is true of this situation?
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b. Hector and Felix are not engaged in conflict, because the source of their conflict is not interpersonal.
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d. Hector and Felix are not engaged in conflict, because conflict must be expressed.
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Which of the following is true with respect to interpersonal conflict?
a. It involves independent parties.
b. It involves perceived scarce resources.
c. It occurs within oneself.
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Single-parent families can include biological children, step-children, and/or adopted children.
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Open relationships are observed between heterosexual, bisexual, and homosexual individuals alike.
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Just because friendship is voluntary, that doesnt mean we choose our friends arbitrarily.