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Question
Estefani gives a presentation to a group of trainees at her hotel on how to deal with angry, dissatisfied customers. Just as she finishes, one of the trainees, George, asks her a question about what he should do if he isn't sure of the information to be provided to a guest. How should Estefani handle George's question?
A. She should nod her head to indicate that she understands the question.
B. She should tell George that she has already answered the question in her presentation.
C. She should link her answer to the points she's covered during her presentation.
D. She should say "That is an excellent question!"
E. She should attempt to respond to George's question even when she isn't sure about the answer.
Answer
This answer is hidden. It contains 143 characters.
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