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Question
Estella talks to Porter, a team member, about the problems she is facing with a client. Estella reports that the client is demanding, disrespectful, and condescending, and often hangs up on her in the middle of a conversation. Which of the following responses from Porter is most likely to make Estella feel understood?
A. Is there anything you want me to do to help you with this client?
B. You should observe Kylie Taylor deal with her clients. She is just brilliant!
C. The problem is that you are too emotional. You should not take such clients so seriously!
D. The client I handled was even more difficult to deal with, but I think I handled him well.
E. Maybe you should try talking to him more politely. I am sure he will come around if you are just a little more patient with him.
Answer
This answer is hidden. It contains 207 characters.
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