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Question
Explain the wiki philosophy, and describe at least three points wiki contributors should keep in mind to increase their effectiveness.
Answer
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
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The direct approach is never used for negative messages.
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You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
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When writing an employment termination letter, you should
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A letter rejecting a job applicant should
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Using the indirect approach, the negative news comes
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
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