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Question
False empowerment occurs when a leader acts as if he or she plans to involve the group in the decision-making process when the leader is actually going to make the decision regardless of the input received from the group.
Answer
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Nonverbal communication cannot substitute part of a verbal message.
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Listening involves just verbal communication.
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Increasing understanding of the nature of listening and its importance in the total communication process is one of the four major objectives that Gibbs, Hewing, Hulbert, Ramsey, and Smith (1985) assert that listening awareness and instruction can accomplish.