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Question
If a customer requesting an adjustment is at fault for the problem, the best response is often to
A) refuse the claim without any explanation.
B) refuse the claim, but assertively point out the customer's mistake.
C) honor the claim but do so grudgingly.
D) honor the claim but diplomatically explain that your firm was not entirely at fault.
E) tell the customer he or she is lucky you're not pursuing legal action.
Answer
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Related questions
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When preparing a formal report that will be bound, leave at least a
A) uniform 2-inch margin on all sides.
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
C) uniform 1-inch margin on all sides.
D) 3-inch margin on the left side of each page.
E) 1-inch margin on three sides and a 1-inch margin on the bound side.
Q:
Which of the following would be the best opening sentence for a solicited application letter?
A) "I am clearly the best person for the job you've advertised."
B) "I'm sure you get these letters all the time, but I hope you'll read mine carefully."
C) "I want a job, and you've got one that I could do."
D) "Based on your company's remarkable growth over the past three years, I can appreciate your need for highly qualified and experienced sales personnel."
E) "Like many people, I have been searching for a job for a very long time."
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You'll impress prospective employers with your application letter if you
A) use a gimmicky layout.
B) show that you know something about the company and its marketplace.
C) use a personal, "chummy" tone.
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Describe at least three common employment messages that follow an interview.
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Describe each of the three stages of a successful employment interview.
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"Feb. 10th, 2013" is the correct way to type the date in a letter.
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The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
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During a screening interview, your best approach is to
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D) keep as low a profile as you can; this is not the time to try to differentiate yourself from other candidates.
E) ask for feedback on how you compare to other candidates.
Q:
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A) once
B) multiple times
C) via email
D) anonymously
E) None of the abovemost companies have dispensed with the interview process entirely.
Q:
In the middle section of a job application letter, you should
A) present your strongest selling points in terms of their potential benefit to the organization.
B) give your entire work history, in case the employer doesn't read your rsum.
C) mention any ways in which you do not meet the job qualifications but point out that you are willing to learn.
D) state your minimum salary requirements, even if the employer has not requested them.
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An unsolicited job application letter should begin with a statement designed to get the reader's attention.
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If your interviewer asks you a potentially unlawful question,
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B) it is often a sign that the interview is going well.
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D) you should ignore it unless it happens more than once.
E) you should demand an immediate job offer and threaten to sue if you do not receive it.
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Which of the following terms should not be hyphenated?
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B) Pro-Republican
C) Self-assured
D) Ex-wife
E) All of the above should be hyphenated.
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Which of the following possessive phrases is not correct?
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B) Two years' recommendations
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D) His recommendations
E) It's recommendations
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Of the total time you spend writing your oral presentation, you should devote only a minimal amount to writing your introduction.
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You should be able to summarize the main idea for a speech in a single sentence that links your subject and purpose to the audience's frame of reference.