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Question
In a negative message organized using the indirect approach, the reasons that justify the negative decision
A) are so obvious that you don't need to mention them.
B) come directly after the buffer and follow naturally from it.
C) should be glossed over quickly.
D) should be long and roundabout to cushion the negative aspects.
Answer
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
C) immediately after the reasons.
D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
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A) present enough detail to make your conclusion compelling.
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D) do all of the above.