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Question
In describing activities and achievements on your rsum, you should
A) use mild exaggerationseveryone else does, so you'll be at an unfair disadvantage if you don't.
B) limit what you include to what makes you a more attractive job candidate.
C) use significant amounts of jargon and technical terms.
D) leave out any awards you've won unless they are specifically relevant to your current career objective.
Answer
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You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
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When writing an employment termination letter, you should
A) include words that are open to interpretation, such as difficult and untidy.
B) clearly present the reasons for the action.
C) not get too caught up in trying to preserve a good relationship with the employee.
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A) should always use the direct approach.
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
B) highlight, if possible, how your negative decision benefits the recipient.
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A) present enough detail to make your conclusion compelling.
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D) do all of the above.