Question

In trying to convince her company to do consumer research with social media, Joan Lewis, Procter & Gamble’s market knowledge officer, has asserted all of the following EXCEPT

A) social media are quicker than other methods for tracking fast-changing consumer behavior.

B) social media permit better two-way communication between the company and consumers .

C) social media research needs more sophistication and better standards of measurement.

D) social media research will soon replace outdated and expensive traditional research methods.

Answer

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