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Question
Informative headings and subheadings
A) simply identify topics covered in the document.
B) guide readers to think a certain way about the topics covered.
C) are easier to write than descriptive headings.
D) are less helpful to readers than descriptive headings.
Answer
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Related questions
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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The direct approach is never used for negative messages.
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When writing an employment termination letter, you should
A) include words that are open to interpretation, such as difficult and untidy.
B) clearly present the reasons for the action.
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A letter rejecting a job applicant should
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Whether or not you should apologize when delivering bad news about transactions depends mainly on
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When you are refusing a routine request, you
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
C) immediately after the reasons.
D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
B) highlight, if possible, how your negative decision benefits the recipient.
C) explain that the decision is based on company policy.
D) apologize for having to be the bearer of bad news.
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In the reasons section of a negative message, you should
A) present enough detail to make your conclusion compelling.
B) explain what your decision is before you explain why you have reached it.
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D) do all of the above.