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Question
__________ involves being disciplined, controlling one's emotions, and withholding premature evaluations that turn off another party's willingness to communicate.a) Active listening
b) Verbal support
c) Feedback
d) Filtering
Answer
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Related questions
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The advantage of growth through concentration is that you are growing in an area that you know and, presumably, have expertise.
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Which of the following is NOT indicative of a question mark in the BCG matrix?
a) Do not generate much profit
b) Low market shares, high-growth market
c) High market shares, low-growth market
d) Difficult for strategic decision making
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a) negotiation; implementation
b) implementation; direction
c) formulation; implementation
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The electronic version of the basic retail strategy of selling directly to customers is known as a __________.
a) C2B business strategy
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A __________ views the world as one market and uses standardized products and advertising worldwide.
a) multidomestic strategy
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Which of the following is an example of a strategic question for a functional strategy?
a) "How can we best utilize the marketing department to support implementation of the business strategy?"
b) "What kind of product or service mix should we have?"
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d) "In what industries and markets should the corporation compete in?"
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Which of the following is an example of a strategic question at the business strategy level?
a) "How are we going to compete for customers in a competitive market?"
b) "What is our role in supporting engineering?"
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An environment for making decisions in which information is incomplete, yet one can still reasonably estimate probabilities for the outcomes of various options is called a(n):
a) risk environment.
b) certain environment.
c) uncertain environment.
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a) favorable
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__________ are managers who are comfortable with intangibles and value flexibility and human relationships.
a) Risk takers
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The three different conditions or problem environments in which managers make decisions are:
a) good, neutral, and bad.
b) certain, risk, and uncertain.
c) absolute, uncertain, and indeterminate.
d) certain, absolute, and risk.
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James is a proactive information gatherer and a forward-thinking manager. He is an example of a:
a) problem seeker.
b) problem avoider.
c) problem creator.
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Do you support the classical view of corporate social responsibility? Give reasons.
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What does the statement "Something may be legal but unethical" mean?
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A(n) __________ is a formal statement of values and ethical standards.
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__________ justice focuses on treating people the same regardless of personal characteristics.
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The main reason for the actions of whistleblowers is the praise and recognition that they receive from the companies in which they uncover unethical practices.
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Values tend to be quite flexible within individuals; therefore, employees can be trained to hold certain values.
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b) corporate beliefs statement
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a) Decide which option to follow.
b) Recognize the ethical dilemma.
c) Get the facts.
d) Identify your options.
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a) eliminating
b) dismissing
c) acknowledging
d) rationalizing
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__________ involves building and maintaining positive relationships with other people.
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The __________ view of organizations puts customers at the top and being served by nonmanagerial workers who are supported by team leaders and higher-level managers.
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A manager is held accountable by __________ and is dependent upon his or her __________.
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__________ describes the requirement of one person to answer to a higher authority for performance achieved in their area of responsibility.
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Global sourcing involves contracting for work to be performed in other countries.