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Question
_____ is the process of developing the necessary skills to perform the present job.Answer
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Related questions
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_____ is the term often used to refer to discrimination based on a person's sexual orientation.
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Describe sexual harassment as defined by the Equal Employment Opportunity Commission (EEOC).
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Consider the statement, "With the global economy, people around the world are becoming more and more alike, so why be concerned about diversity?" Do you agree? Should organizations conduct diversity training?
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Billie aims to have an annual income of $200,000 by March, 2019. Which of the following steps of the career planning model does this best represent?
A. Self-assessment
B. Career preferences and exploration
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The career stage at which employees are required to take personal initiative to develop necessary job skills is _____.
A. the 20s
B. the 30s
C. the 40s and 50s
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Which of the following is a time management technique?
A. Scheduling the next day before leaving work
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Which of the following is a way to help overcome procrastination?
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Some companies and jobs have a mandatory retirement age. Should the government pass a law stating a mandatory retirement age?
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Should religious people be given breaks and a special place to pray during their work time?
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Do we really need laws to get organizations to give equal opportunities to all? Should the current employment laws be changed? How?
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Have you experienced any cultural differences in human relations with others? If so, explain.
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Have you ever seen any employees under the influence of alcohol or drugs at work? How did their substance use affect their ability to work?
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A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle this complaint?
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B. Admit you made a mistake.
C. Tell the customer what you are going to do about it.
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Which of the following is the final step of the complaint model?
A. Paraphrase the complaint.
B. Have the complainer recommend a solution.
C. Schedule time to get all the facts and/or make a decision.
D. Develop and implement a plan.
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_____ are work-life benefits that offer professional counseling for personal, family, and/or substance abuse problems.
A. Employee assistance programs
B. Wellness programs
C. Work-life balance classes
D. Telecenters
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_____ are work-life welfare packages that let employees choose the packages that best suit them.
A. Life packages
B. Welfare inducements
C. Prime perks
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Which of the following comments is a sexist way to describe a businesswoman?
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B. She follows through.
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"Minorities who are managers have difficulty in situations calling for quick and precise decisions," says Rohan, who is a supervisor at Trades Inc. Rohan's statement can be best categorized as a _____.
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B. survey feedback
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Which of the following laws protects people with HIV or AIDS from discrimination?
A. Civil Rights Act of 1991
B. Rehabilitation Act of 1973
C. Family and Medical Leave Act of 1993
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Support for affirmative actions has increased manifold.
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During interviews, it is illegal to ask a person's maiden name or whether the person has changed his or her name.
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To help overcome prejudice and discrimination, organizations train their employees to value employee differences to help ensure high-quality relationships.
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Describe the organizational culture at a firm for which you work or have worked. Does or did the organization strive to have a strong positive culture? If so, how?
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Give a specific example of when a change model would be helpful to a specific manager.
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Describe a situation in which you were resistant to change. Identify the intensity, source, and focus. Using Exhibit 12.3, which box (by number and statement) describes your resistance?
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Give one or more examples of a type of change you experienced in an organization. (Identify it as task change, structural change, technological change, or people change.)
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Which of the following is a typical team-building agenda?
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Ian is a clerical worker. He sorts files, as do the other ten employees in the department. All the employees know that they are supposed to place the files in the exact place when they are finished so that others can find them when they need them. As a rule, employees should have only one file out at a time. Ian's supervisor notices that Ian has five files on his desk of which one is a file that another employee urgently needs. Which of the following steps of the coaching model should Ian's supervisor take immediately after describing to Ian his current behavior?
A. Refer to past feedback.
B. Describe desired performance.
C. Get a commitment to the change.
D. Use disciplinary action.
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"I can see a lot of improvement in your presentation skills." With which of the following steps of the training cycle can this statement be best identified?
A. Step 1: Conducting needs assessment
B. Step 2: Setting objectives
C. Step 3: Conducting the training
D. Step 4: Measuring and evaluating results