Question

Jacob had been using WordPerfect 5.1 for DOS for several years and was quite an expert at it. When his boss wanted him to change to a Windows-based system, Jacob told his boss that it would slow him down. Jacob also pointed out that it would cost a lot of money to train him to use the new system. This is an example of:

a. cognitive dissonance.

b. high switching costs.

c. high monopoly rents.

d. early entry continuation.

Answer

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